A Greater Boston custom home builder, moving from spreadsheets and group texts to one system.
| Metric | Baseline | Target |
|---|---|---|
| Lead response time | Set in Phase 0 | Under 15 minutes |
| Change orders signed before work | Set in Phase 0 | 100% |
| Budget variance per job | Set in Phase 0 | Under 3% |
| Warranty ticket close time | Set in Phase 0 | Under 7 days |
Results published at each gate, with the client's permission.